'At least listen to my words...'

My job title is Information Specialist. People call and I answer their questions or direct them to others . My coworker received a call yesterday. I could tell from his side of the conversation that he was trying to answer the person on the other end of the line but was repeatedly interrupted. He kept trying to answer, but from experience we knew that the answer wasn't the one wanted and therefore it wasn't being heard. I need to pay attention to how I approach the answers I receive from my prayers and conversation with God .